The Contract That Keeps Everything Else Running
Infrastructure problems rarely appear on day one. They appear in month nine, when a switch stack has gone out of warranty, a backup job has quietly stopped verifying and nobody owns the firewall rule base any more. Managed services exist for exactly that stretch.
Under a single contract, iTimes Solutions monitors your servers, network, cloud and security estate around the clock, applies patches on an agreed cycle, verifies that backups actually restore, and reports monthly on capacity and risk. You get a named engineer who knows your environment, not a different voice every time you call.
Services Under The Managed Contract
Scope is agreed in writing before the contract starts – which systems, which hours, which response windows – so there is never a question about what is covered.
24×7 Monitoring & Alert Triage
Servers, network devices, links, cloud workloads and security appliances monitored continuously, with alerts triaged by an engineer rather than forwarded to your inbox.
Patch & Firmware Management
Operating system, application and device firmware updates tested and applied on an agreed cycle, inside your change windows.
Backup Verification & Restore Testing
Backup jobs checked daily and restores actually tested on a schedule, so recovery is proven before you need it.
Asset & Warranty Tracking
A maintained inventory of hardware, licences, AMC and warranty expiry, so renewals are planned instead of discovered during an outage.
Service Desk & Escalation
A single point of contact for incidents and requests, with defined response windows and an escalation path that ends with a person.
Reporting & Capacity Review
A monthly report covering uptime, incidents, patch status, backup results and capacity trends, with recommendations you can act on.
Taking Over An Estate Someone Else Built
We do not need you to start fresh. Most of our managed contracts begin with infrastructure another vendor installed, with partial documentation and a few unknowns. The transition is designed to surface those before we take responsibility for them.
- Discovery audit – inventory, configurations, licences, warranty status and open risks
- Gap report – what is missing, what is end of life, and what it will cost to close
- Baseline & documentation – configurations recorded so the estate is reproducible
- Monitoring onboarding – agents, alerts and thresholds set before the contract goes live
- Handover – agreed scope, response windows and escalation contacts in writing
What We Commit To
- Defined response windows by incident severity
- 24×7 reachability for critical incidents
- Named engineer plus a documented backup contact
- Change control for anything that touches production
- Monthly review meeting with your IT or management team
One Team Across The Whole Stack
- Cloud, data centre, network, security and surveillance under one SLA
- No issue left sitting between two vendors
- Findings from our audit practice fed back as tracked work items
- Capacity planned from real utilisation, not guesswork
- Documentation you keep, whoever runs it next