Unified Communication

Unified communications (UC) is a platform that intelligently integrates several communication and collaboration applications to improve business processes. The combination of presence and availability with voice, audio, web and video conferencing, email, Presence information, Mobility features and instant messaging makes it easier to communicate via an optimal path with employees, customers, and suppliers and ultimately helps streamlines business processes

IP Telephony

Voice over IP (VoIP) defines a way to carry voice calls over an IP network including the digitization and packetization of the voice streams. IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers, etc., can be utilized.

Unified Messaging

Unified Messaging makes it possible to receive several different types of messages through a single access point instead of needing a different type of access for each message. Unified Messaging also provides flexible message access and delivery format options, including support for voice commands, speech-to-text transcription, and even video greetings.

Instant Massaging (IM)/Presence

In computer and telecommunications networks, presence information is a status indicator that conveys ability and willingness of a potential communication partner to communicate. Presence information has wide application in many communication services and is one of the innovations driving the popularity of instant messaging or recent implementations of voice over IP clients.

Contact Center

Contact center powers up Inbound and Outbound customer interactions with a flexible IP-based all-in-one contact center technology that helps multi-channel customer experiences. Contact Center solution offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration capabilities to improve management throughout the call center.