Every Lead, Customer And Follow-Up In One Place
When enquiries sit in WhatsApp, email and a sales person’s notebook, deals go cold without anyone noticing. A CRM puts every lead on one board, with a clear owner and a next action.
iTimes Solutions configures the CRM to your sales process, migrates your existing contacts, trains your team and hosts it on infrastructure we manage.
CRM Features
Set up around how your team already sells, not around a fixed template.
Lead Capture
Enquiries from your website, calls, email and WhatsApp land in one inbox and get assigned automatically.
Sales Pipeline
Your own stages on a visual board, so you can see where every deal is stuck.
Customer Records
Contacts, companies, quotations and full history on one page, available to whoever picks up the call.
Tasks & Reminders
Every lead carries a next action and a date, with reminders so follow-ups do not slip.
Support Tickets
Post-sale issues tracked against the same customer record, with response targets.
Reports & Dashboards
Pipeline value, conversion and performance by person or region, updated live.
Four Steps
- Map – your stages, fields and approval rules
- Migrate – existing contacts and open deals, de-duplicated
- Integrate – website forms, email and WhatsApp enquiries
- Train – short sessions for sales and support, then go live
What Changes
- No enquiry is lost between channels
- Every deal has an owner and a next date
- Handover is simple when someone is away
- Management sees real numbers, not estimates
- Hosted, backed up and supported by us